Was told that my insurance would be fine, by corporate office. Get there and told not acceptable. In extreme pain and lost a day trying to get help, with no apologies or empathy.
If I could give them less than 1 star I would! DO NOT go here! I am a military spouse and I have always had good hygiene with my teeth because I had braces 5 years lol. They told me I had gum disease, and suggested a deep cleaning, which I never had before. Insurance pays some, and I had to pay the rest, fine no big deal. But it just didn’t set right with me knowing how well I take care of my teeth that I had gum disease. They wanted me to schedule appt every 3 months and continue deep cleanings, knowing I would have to pay a portion out of pocket because all my insurance wouldn’t cover the whole cleaning. Never did another deep cleaning because we PCSed to FL. Fast forward to today- had my dental check up and cleaning done here in FL and found out Aspen lied to me. I NEVER had gum disease and there is nothing wrong with my teeth!!! DO NOT go here, they legit just want to take your money and abuse their patients!
Ridiculously incompetent staff. They will waste your time, waste your money, and ruin your teeth.
I had a dental apt recently. When I went in the tech was trying to have me a panoramic x-ray, which I declined because I already knew the insurance company would not pay for it. I declined that x-ray and stated that I would get the x-ray insurance would cover. The lady who handles the payments told me I could pay the 62.00 and have panoramic done, I said okay I will use my care card, I was told I could not use my care card unless I had 200.00 done in services, I said never mind I will do what insurance will cover. The tech finally got me in the room to do x-rays, it took 3 people to try and get my x-rays done, the Dr. was getting mad and was telling the tech how to do their jobs. I finally made it in to see the Dr. and he was short with me and he didn't seem to care about me as a patient. Well as a I leaving I had to wait to see the finance lady, when I got back there I was told I needed a cleaning. I was okay with that, then I was told I need a special cleaning. I was kind of surprised since the tech didn't mention to me I needed a special cleaning. Well the finance lady said I would have to pay over 1,500 for the cleaning but the insurance would pay some of it so I would have to pay almost 900.00, they added in toothbrush that was 130.00 I was like hell no I don't need that type of tooth brush for that much money. The finance lady was very pushy trying to make me put a down payment for this service, I told her I don't have the money at this time. She said well you have a care card use that. I got so mad I just said I will call you to schedule appointment. I think this place rips of military because most people take what the dental office says at face value. I knew it was an issue when they kept trying to have me to the panoramic x-ray. I would not recommend this place to anyone.
So I have gone without having teeth for way too long and they did everything to get me approved and start my new dentures the same day.... As horrible as it is to get the first impression it was the most amazing experience!! Also will have my new smile in 2 weeks
Aspen Dental is a US Dentist based in Watertown, New York. Aspen Dental is located at 20991 Arsenal St, Watertown, NY 13601, USA.
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