Never had a bad experience with them. Haven't been there in years and requested my child's shot records, offered to fax or mail all the way to the west coast.
I was having problems with my health insurance (long story) and I was very desperate to see a doctor despite being uninsured. I trusted North Country Family Health Center because their website said they go out of their way to help the uninsured. When I called, I was told my visit would cost me $50-$80. When I got there for my appointment, I was told it would be $200. They knew I had little choice because I was very concerned for my health. I would expect this sort of bait and switch from a car salesman, not a health clinic.
Avoid this place - they'll pretend to care about you but they really don't. They take advantage of sick people.
I went in because I have a broken tooth. I sat in the waiting room, languishing in pain for 45 minutes. I had to ask if someone was going to see me. I am a transgender woman and I was misgendered by everyone in the office, from the receptionist to the technician to the dentist even after I asked them to stop. I was asked to do something that further damaged my tooth and cause me more pain, and all this pain and humiliation for the dentist to look at it and go "Yep it's broken." Of course it's broken... I knew it was broken and that's the reason I called you in the first place. As I left, they had the stones to ask me If I wanted to set up another appointment only to tell me that they couldn't do anything for me and I had to talk to an oral surgeon. Why the hell couldn't you have told me that on the phone and saved me the trouble? Is it just so you could charge my insurance for the x-ray? I wouldn't go back here if it was the only dentist in town. Going there was a waste of time and as I left they had the stones to ask me if I wanted to set up another appointment.
The person I saw (Dr. Stern) was very disinterested and I could tell he just wanted me out of there, and basically just bounced after about 30 minutes or less, even though I didn't feel like I got to adequately explain my situation. They ordered some generic blood tests and totally ignored my symptoms. I got a call a few days later saying my "results were good" with no sort of explanation or follow up appointment. I still have no answers for what's making me feel sick.
My hygienist was very nice and did a good job at giving me a deep cleaning, that's a plus. Otherwise every filling I received here was still sensitive and painful even months after. I was told I had 11 cavities, which I'm sure now is untrue because I got a second opinion on the last ones I needed and surprise there are no cavities. The first tooth I had filled was poorly done and not polished correctly so it stabbed my lip and was pretty irritating. I had one tooth I'm sure could have been done better which is now more filling than tooth they said, which I had asked to fix it without drilling because it was broken, but he drilled anyways even though he said there was no cavity and now it will probably need a crown. I was informed that my composite filling would last less than 5 years according to the dentist who insisted I didn't take good care of my teeth even though I brushed 2-3 times and floss. The remaining teeth that were filled I'm unsure even need filled to begin with and hurt pretty bad when flossing. Also I can for 2 teeth to be filled one day and surprise he mentioned after the appointment there was another tooth where the filling seemed to have came out and filled it without showing or asking me anything. My dentist seemed incompetent and unprofessional. I would not recommend this place one bit. If you have been here please ask for a second opinion at a good dental office because I am now paying for this and cannot chew on one side of my mouth still due to the pain months after.
The Secretary is beyond one of the rudest people I have EVER met!! Im changing doctors immediately due to this woman =(
North Country Family Health Center is a US Dentist based in Watertown, New York. North Country Family Health Center is located at 238 Arsenal St, Watertown, NY 13601, USA.
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