The salon is clean, inviting and very comfortable. Me and my bridesmaids along with our Moms had a blast!
I went to top nails and they weren't very talkative. I was hoping they could find me the closest color to a picture I brought in but they just pointed to the back wall and told me to find it on my own. When it came to doing my acrylics, I wanted very long stilettos and they were confused what that was so I said pointy and showed them the picture. While he was doing it he went to cut it pretty short and I said longer and he just cut it and eventually made it shorter and shorter as he went. When they were done they didn't look anything like what I wanted. And I went to pay him after and he was no where to be found so I stood there for a good minute or two. I showed my husband later that day and he also pointed out that a couple of them were crooked. $40 down the drain and I took them off that day and went somewhere else.
Other salons in the area should take a page out of there book where customer service is concerned !! Top Nails you have yourself a life long customer simply because you choose to do the right thing.
Just want to take a minute and say thank you to the team at Top Nails. I went in last Thursday and had my nails filled and shellacked and on Saturday a nail broke because the acrylic was filed down to thin. Today I went in there to have the one nail fixed and everyone was kind and helpful. They fixed my nail helped me find the nail color that I already had and sent me on my way .. No questions asked, no nasty attitude, and not one time did they try and blame me (the customer).
I recommend Top Nails to everyone esp out of towners for superb and quality nail and lash services! Its a must esp for Brides and the wedding party!
Very friendly staff, they offer beverages and a large variety of nail polishes! Unlike, Nails Lovida. This place is super relaxing, love the music while getting my toes done, great massage chairs too! Spacious, clean, and professional. I only get a regular manicure, no gel or acrylics. They have always done a phenomenal job and they last me as well! They take their time and don't rush, they fix their mistakes and give a great service! Overall, I am pleased with this salon. Happy I discovered this place and will not go to any other place in Watertown. I am from South Florida, so I am VERY picky with nail salons. I give top nails 2 thumbs up!
Lynna did my Lashes and looked so natural! She is amazing!
Amazing service clean enjoyable atmosphere
Amazing nail and lash services! I'm from Florida and had our wedding in boldt castle last weekend. CeCe the manger was so professional and very accommodating ,she even helped me find a hairstylist and make up artist which was hard to find in Alex Bay. She was so patient answering my texts and calls since I am from out of state.
Thank you !!!
Top Nails is a US Hair Care Studio based in Watertown, New York. Top Nails is located at 146 Arsenal St, Watertown, NY 13601, USA.
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