I am a Platinum Ulta Rewards member. I buy online and in store. My experiences at this location are inconsistent. I've had horrible moments there, such as continually out of stock items, uneducated and rude staff with high turn over, only once have I experienced staff in the skin care services department. I'm in that back section a lot when I am in store. I've also had great moments with finding the perfect person to work on my hair (Denise, she's since moved.) and have had one salon visit with Sam, very, very clean, usually helpful staff when I initiate and inquire (I'm asked more often do I need a bag than help in finding or education in product and sales. Overall, due to the inconsistencies, my experience at this location is just okay.
Kayla in salon does a fantastic job!
My wife, brought photos of hair color and the dye number and photo of the preferred cut. stylist used a different dye number and had to bleach out the color and start over. Color was still not right and the cut was horrendous. This was done by the lead "stylist". I do not recommend this establishment.
If you have impossible to style curls and/or mixed hair, go to Sam! She's the only other stylist I've ever found who can cut my hair properly besides the French stylist in NYC I can no longer afford. A ton of value for your money, and a great experience. The store also has great sales, and the points system is solid.
I highly recommend Jordan at the Brow Bar, she is extremely skilled.
Ulta Beauty is a US Hair Care Studio based in Watertown, New York. Ulta Beauty is located at 21835 Towne Center Dr, Watertown, NY 13601, USA.
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