OVERALL RATING AT THE BOTTOM!
Overall the store is pretty good, my issue was with grooming. I have taken my dog many times before and it was good. This time they decided to shave my dog bald, I was very upset that I almost cried when I saw him. I was not expecting him to look the way he did. I explained to the people that my dog need certain spots shaved because of his hair being matted, but instead they shaved him bald everywhere except his head. I'm very upset and disappointed. I'll be taking my dog somewhere else for his next appointment.
They have a decent selection of fish, birds, reptiles and some rodents. There are $1 per gallon sales in the spring and fall on fish tanks. There is a nice selection of toys and I can bring my pet inside. It's a bit more expensive than some places, cheaper than local stores in some regards. I always get a good feeling from the staff here. Nice, clean, well kept store.
Friendly staff for the most part. Good products for an average price. Not always affordable, but overall the products are reliable. I don't like the grooming so much, however, because I suspect they were rough with my puppy. She used to let me bathe her, but after letting them do it twice, she growls and snaps at me! It's not like her at all. They do a good job on her nails though. But be careful! The groomers are very clever at getting you to agree to extra purchases. They almost got me a couple of times. They poorly explain the packages and you end up spending $40-$50 on what could've been $20-$30. Also, the trainer is very pushy about trying to get you to sign up for lessons. They're never rude about it, but annoyingly persistent. When the customer says no, you should just leave it alone. Overall, not bad. Although, I've never been super impressed with any Petco.
Very nice selection of pet products including healthy foods and treats. Really good prices.
OVERALL RATING: 6/10 (Average)
The grooming here is expensive for the shoddy quality. I have an American Eskimo and a golden retriever, they always come out chopped up. The last time my Eskimo pup stepped on a grate and it tore her toenail off. The manager did take her to the vet for free, but still shouldn't happen. I also have no proof that she was taken to the vet. The staff is friendly enough. My main complaint is the price. For my 2 dogs the total was $156. I do not recommend.
Petco Animal Supplies is a US Store based in Watertown, New York. Petco Animal Supplies is located at 21851 Towne Center Dr, Watertown, NY 13601, USA.
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