We'll see what BBB can help. I'm guessing by these reviews they won't care.
This place is a ripoff. I went in for a NYS inspection, which failed. I was told I needed to remove my tint $25 per window (2 rear passenger windows and the 2 mini split windows)= $100, tie rod+ wheel bearing+ I was told I had a fuel leak. So, I attempted to save myself money removed all the tint. The estimate was somewhere around 350, minus the fuel leak because they had to get more into the vehicle to determine where it was coming from. I m thinking I saved a 100, nope. When I brought it in for my appointment Chris kept my initial estimate, printed another and upped my prices for his basic parts to the equivalent of Autozone's top of the line parts. Of course I had to point this out then we went into the fact that if I bring in my own parts the labor is voided. I rented a car for the day as I was told my would take all day, which he claimed was a deal..... I knew it was the going local rate. However, against my better judgement I left my car there. So, I leave feeling anxious because I knew this guy was trying to take advantage of me, but I also knew everywhere else was booked and my car would fall out of the nys inspection period. Yes, my fault for waiting so till the last minute. First and last time that will ever happen. I get the call at 10am my car is done, but the leak wasn't on the bottom.... FML. He has to drop the fuel tank, which is full.....lmao $350 just to drop it. He tells me it could just be a seal once we get it off or the pump! I tell him proceed and research the price is reasonable, I drive over to get estimates of the 2-3 major parts it could possibly be, place is empty my car is on the lift and no mechanic working. Chris tells me he is busy, he doesn't have time to do that. I tell him I m trying to anticipate the for the worst case scenario, and pricing various part places. He says no. Long story short, I stayed nearby where I could watch them, 3pm rolls around they still have not touched it, they close at 5pm. The dropping of the tank was described as taking 6 hrs. I call the dealership and confirm an open slot & price to diagnose even if the tank has to be dropped $100 flat to diagnose. I go back to Chris and when I walk thru the door he claims we were just about to drop the tank. I explained to him the facts, that my car had not been touched since 10am, that how would they get the tank off and my vehicle fixed in 2 hours when it was quoted at a 6 hr job. I asked if the tank was still full, it was. How could they drop the tank with it full of gas. I told him let's just settle the bill. He went on and on about how he never did not get along with a customer. How him helping me with a deal on the rental must have not meant anything. At that point I told him he was insulting my intelligence, I told him he screwed me in my initial estimate because I removed the tint myself, then he increased the rate on the parts to make up for it. As for the rental it was the standard rate, he did me no favors. The $350 just to drop the tank was BS. I asked what were you going to do call me at 5pm and say it was just a seal! I told him drop my car off the lift and let's settle this bill as is before I become that customer you truly do not want to hear from. I was professional and calm, I am a Veteran, and an RN, but this place was trying to take advantage of me while smiling in my face and calling it a deal. Then he had the nerve to try to make me feel bad, dirty move on the wrong woman. i had to be patient and wait to get in till the following week at ford dealership but guess what? I had no leak!!! I passed the NYS inspection. Now, I was smelling fuel before, so that tells me whatever it was, it was an easy fix that gwizz fixed. If I had left it till 5pm at gwizz I probably would have gotten that call saying it's done and only a seal.... $365 charge later for something they finished within the first 2 hours Never requiring them to drop the fuel tank. STAY AWAY THEY HAVE NO INTEGRITY.
This place is a rip off!!! Don't send your car here for any repair (Nickel and Dime establishment) ....They charged me for a diagnostic that didn't need to be done. I had no check engine light on when I sent my car here. Also, my car had an inspection that failed due to safety reasons not omissions (which I passed) The mechanic told me I had to get brake work done to get it to pass inspection. I took my car to a different place which told me that my brakes would last me another mth or so and that it wouldn't affect me passing NYstate inspection. Thanks for keeping it real! It pays to get a second opinion!!!! I saved almost $1,000 minus the 104.00 they TOOK from me!!The only thing good about this place is the receptionist -she's friendly but they will extort your pockets!! I''ll give their receptionist 5 stars ; )
Rented a car from them. So many hidden fees and over charging. I was fortunate enough to get lots of pictures and video of my pick up and drop off.
Was told a job was going to cost around 950 to pass inspection, I was unable to pay the first sum at the time but could pay part of it off. Pay doing that the total increased by a 300, around 300 for the first payment and round 900 to pay off the rest. I was not informed of this price increase, and as a young 19 year old male who is forced to take car of himself; this caused me some obvious financial troubles. Would be appreciated if the same wasn't done to other people, we are supposed to work together as a community; not trying our best to make an extra buck.
First and foremost, the lady at the reception desk is the best! I think her name was Julie. Simply the friendliest customer interface a business could hope for. Hang on to her and pay her well! The shop techs were very professional and helpful. Even though my news wasn't good, they bent over backwards to give me direction and options. I couldn't have been more impressed. Great job folks!
Gwizz Auto Group is a US Car Repair based in Watertown, New York. Gwizz Auto Group is located at 533 Leray St, Watertown, NY 13601, USA.
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