Ed and his team are terrific, knowledgeable, and hard working. I've used them many times. They are honest and straightforward. On one occasion, I got off work early and decided to wait with my truck while they did some work on it. Ed had his team expedite the work, so I didn't have to wait too long. I strongly recommend them to anyone looking for a good mechanic!
Overall: I think they do good work, but lack some follow through on the customer service.
My gut says these aren't bad guys since their prices seemed fair and the two times I brought my car in, they fixed it within 24 hours. That being said, customer service matters and I'm not happy with the lack of follow through. He should have met me halfway since it was his mistake. I didn't come in and ask for the price of 4.4 quarts of oil and then change my request to 6.5. He did. And since I know nothing about cars (other than they need oil and gas every now and again) I want the parts so I can bring them to my neighbor who is more mechanically minded than me. That helps me not to be taken advantage of.
They are honest, responsive, and reasonable. I highly recommend them.
Amazing work as always and quick and timely as well. Great prices
Within 24 hours, they completed the service. I called to ask if I could pick it up after hours as long as I paid over the phone. When going over the price, Ed said he had to add 6.5 quarts instead of the 4.4 quarts per the manual and would therefore be charging me an extra $15-20. I thought this was odd and asked how could my car need an extra 2 quarts than whatever manual he was using designated. Ed said it does sound weird and looked it up again and admitted that the first time he looked, he read the wrong specs and therefore quoted me the price for only 4.4 quarts. I asked if he would meet me halfway on the difference of price since it was his mistake in quoting. He said "No, but if you would like I will take the 2 quarts out of your car if you don't want to pay the new price."... I was floored at such a lack of basic customer service. He could have at least taken $5 off. You should do something positive for your customer when you make a mistake. That is Customer Service 101.
Not wanting to drive a car that is 2 quarts under-filled of oil, I reluctantly agreed to the charges. After hanging up, I called back 10 minutes later while Ed was with a customer and asked the male that answered the phone if he would make sure to get a message to Ed for me to put the broken/trash parts of the brakes in the back cargo area of my vehicle. He said he would no problem. I picked up my vehicle and there were no broken parts inside.
This is my second time in. First time was troubleshooting a lack of windshield wiper fluid pressure. I had already cleaned the nozzles and ensure there was flow coming from each hose, but could not find the source of the problem for weak flow. They figured out there was a kink in the hose, added some plastic part to fix it, and charged me an hr of labor ($70) and about $5 of parts. I thought an hr of labor was a little on the high side and asked Ed but he said it actually took a little over an hr. "At least it is fixed", I thought to myself.
Greeted directly, magazines or tv while you wait. Coffee or snack available. Bathroom available. Reasonable price. Get my tire change overs every year here. Advice for the mechanical needs at check out. Thank you.
They figured out the brake problem quickly and called me. Turns out my rear rotors and brake pads were touching metal to metal and would need to be replaced. I checked average prices for that service and found his prices to be within reasonable range and authorized the service, asking him to specifically save the broken parts as I wanted to see the damage.
I brought my other vehicle in this time mainly to diagnose a rubbing noise for my brakes. While dropping off the vehicle, I realized I probably needed an oil change and asked how much it would be. Ed said it would be fifty something dollars (he gave an exact amount close to $58-59 but don't remember). I went home and checked my records and my car WAS due for an oil change so I called back and asked him to complete that at same time since it was an excellent price for a synthetic oil change.
Watertown Auto Repair Llc is a US Car Repair based in Watertown, New York. Watertown Auto Repair Llc is located at 26109 NY-283, Watertown, NY 13601, USA.
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