Eric R at the Erie Blvd location is AWESOME! I'd been having neck problems for a few years. Several months ago I decided to buy a new mattress but had NO CLUE what I wanted let alone what I needed. I shopped at a few different places hoping to find someone who could help. Out of all the places I went most people were pleasant enough but no one was knowledgeable enough to make me feel comfortable pulling the trigger on such a large purchase. So, about 2 months ago I wandered into the Erie Blvd location not feeling too hopeful. I am SOOO Glad that I did! Eric listened to all my concerns, answered all my questions and was extremely pleasant. Turns out that Mattress Express has a line of mattresses that are clinically proven to help people with spinal problems (why they don't advertise them I have NO IDEA). I ended up buying one with an adjustable base. The price was the lowest I'd been quoted anywhere and has the best warranty. It was delivered the same week I purchased it and for the first time in years I woke up with no neck pain. I've been waiting for the pain to come back but two months later I'm still waking up feeling great! Thank you Eric for all your patience! Your knowledge literally changed my life!
I had a great experience with Amanda at the Syracuse store she was very nice and very knowledgeable. I really love the hybrid mattress she recommended to me with the adjustable base and to top it off they have the best prices in town!
It is never easy moving into a new area, not knowing where to go to buy the things you need, so I made a point to myself to make sure I write a review about every where I went. I must say, the staff at Mattress Express have by far exceed the expectations needed to uphold superb customer service. They have WAY awesome prices and the staff, delivery, and furniture were and still are wonderful. I HIGHLY recommend this place for anyone.
To high on beds wow .
ABSOLUTE GARBAGE. Can not believe we bought anything from here. They scam you out of your "warranty" stating that it's only one year warranty from when they received it in their store. I called about shipping our replacement pieces that they told us we would not have to pay shipping for. Jon the GM, who should not be in charge of anything, told us "we aren't Walmart you can't call and complain and get whatever you want". I asked to speak to the owner and he never got in contact with me. I called today after we received our replacement pieces that WE PAID SHIPPING FOR, because our pieces came all bent and chipped. The woman I spoke to said she would see what she could do. She called them and Jon said he offered us FREE shipping which is a complete lie. We have emails stating we were liable for any shipping and he never offered. Please DO NOT BUY FROM THESE PEOPLE.
Mattress Express is a US Lodging based in Watertown, New York. Mattress Express is located at 1241 Arsenal St, Watertown, NY 13601, USA.
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