Just a service on my grandson's Jetta. Showing him how things work and where to go with his first car. Quick service.
Actually worked with my schedule were very understanding too
From sales to service...Neil and the gang are excellent. I'm on my 3rd VW now and will continue to drive an hour plus to buy from FX VW.
VW of Watertown provided excellent service during my most recent visit. Due to a mixup with appointment scheduling, I showed up on the wrong day (which may have been my fault - honestly we weren't sure what happened). Despite the confusion, they still took my Passat in for the 80k mile service right away and had the work completed within 2 hours. They also fixed an airbag recall while it was in the shop. Everyone I dealt with took the time to say hello and make sure I was well taken care of.
One thing to note is that there IS a diagnostic fee (which did not apply to this particular visit, but a previous one) so if you are unsure what is going on with your vehicle, this will apply if you take it into this shop. My former VW dealer in Massachusetts did not charge this fee so it was unanticipated during my first visit. However, as long as you know this going in and expect the expense, the great service is well worth making this your go-to VW dealer.
Went in for a diagnostic on my car. Was told it was the "Relay lever" on my transmission that was bad. I had already checked this was not wrong so I asked to speak with the technician. He told me it was correct and he would show me. As he went to show me, he realized he was wrong and I was right. I ended up still paying almost $100 for it to be wrongly diagnosed. I have called twice since then to discuss what happened to try and work it out. They said they'd call me back Monday after I had called at least twice and did not receive one yet. This is very unprofessional and not what I expected from a dealership.
Fx Caprara Volkswagen is a US Car Dealer based in Watertown, New York. Fx Caprara Volkswagen is located at 18493 US-11, Watertown, NY 13601, USA.
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